Hello everyone! We’ve focused on refining our data export and gamification features. Here’s a summary of the latest bug fixes and improvements:

Custom Fields in Downloaded User List CSV

Our update now ensures that the downloaded user list CSV includes all custom fields. This means you’ll have a full view of each user’s details, which makes it easier to analyze data and generate precise reports.

Accurate Allocation of Gamification Units

Additionally, we have resolved the issue affecting gamification units in non-XP multiplier channels. Users will now receive the appropriate units regardless of the channel settings, ensuring fair recognition for all contributions.

Correct Display of XP and Coin Values in CSV Logs

We have also fixed the display of XP and Coin values in the downloaded CSV logs. The values are now accurate and reliable, providing you with trustworthy metrics for tracking progress and reward distribution.

Thank you for your continued support. As we strive to deliver a seamless community experience, we’re committed to continually improving our platform and providing you with the tools to effectively manage and engage your community. Stay tuned for more updates, and please feel free to reach out with any feedback or questions!

Hello everyone! We're excited to share our latest round of updates, which focus on enhancing mobile navigation and introducing new banner features. Here's what's new:

Swipe Navigation on Mobile App

We've implemented a swipe function on the mobile app, allowing users to easily open the side navigation bar by swiping, replacing the traditional hamburger icon for a more fluid user experience.

New Banner Type: Image-Only Banners

You can now upload images to create image-only banners without the need for text input or CTA buttons. This provides you with even greater creative flexibility in designing your community's banner promotions or ads.

Bug Fixes and Improvements:

- Resolved an issue with the user welcome email not displaying the username or display name for all imported users.

- Fixed a problem where users who were logged out were appearing as "deleted user" in the chat.

- Corrected an issue that caused the socials icon not to appear on the sidebar when social quests are enabled immediately.

Thank you for your continued support. We hope you enjoy these updates, and as always, stay tuned for more improvements!

Hello everyone! We’re excited to bring you fresh improvements and updates that will aid in community management and enhance your user data tracking. Here’s what’s new:

User Data API Enhancements

Our updated User Data API now includes additional fields to track each user's total messages sent, reactions, replies, visit count, and time spent in the community. These new data points will let you map individual user activity to relevant features and custom fields more effectively.

Streamlined Bulk User Import

We’ve improved the bulk user import process, making it easier and more efficient to onboard high volumes of users. This update is designed to help community owners rapidly scale their communities with ease.

Bug Fixes and Improvements:

- Resolved a bug causing tier images to display a broken image icon when no tier image has been set.

- Fixed an issue preventing the registration pop-up from loading in guest mode.

- Addressed a bug where members without DM permissions were able to message users listed on the leaderboards directly.

We’re committed to continuously enhancing your community experience. Thank you for your ongoing support, and stay tuned for more updates!

Hello everyone! We're excited to share a set of powerful new updates and improvements aimed at giving you more control and flexibility in your community management. Check out what’s new:

Forum Channel Updates

A new permission has been added that allows you to control who can post messages in your forum channels, allowing you to better control the interactions that happen in your forums. Forum channels have been updated to separate topic voting from roadmap statuses. This change means you can now enable forum statuses without also enabling topic voting, allowing for greater flexibility in managing forum interactions.

Customizable Navigation Bar

Community owners can now customize the navigation bar to choose what appears to users. You can disable features like Direct Message, Storefront, and Quests if necessary, and reorder the items to best fit your community’s needs.

Iframe Deeplinks

With the new iframe deep links, you can incorporate links into any iframe channel. When clicked, users will be redirected directly to the associated page—be it a milestone, badge collection, store page, or any other channel. This means that you can embed direct links into your community wherever you see fit.

Login Streak Field Added to User List

We’ve added a new Login Streak field in the user list. This feature enables you to incorporate user streak tracking as part of your milestones and referral conditions, rewarding consistent engagement.

Bug Fixes and Improvements:

- UI improvements across leaderboards and banner image changes for a cleaner, more user-friendly experience.

- Resolved multiple UI bugs on the milestone user front.

- Fixed an issue on V2 that prevented replies with attached images from being sent.

- Fixed a bug that was causing users to be unable to send image-only messages in chat.

We’re continuously working to enhance your experience and provide you with the tools needed to run a thriving community. Thanks for being a part of our journey, stay tuned for more updates!

Hey everyone! This week, we've been working on the finishing touches on some of our newest features! Here’s what’s new:

Guest Mode for Forum Channels

Community members can now participate in forum channels as guests. This feature is designed to make discussions more accessible and encourage broader participation from those who might not have a full account yet.

Enhanced Email Customization

We’re working on upgrading our email functionality to let you send customized marketing emails directly from your community dashboard. Plus, we’re in the process of implementing email templates that will enable you to craft, save, and reuse branded emails—making your outreach more consistent and professional.

Milestone User Front

We’re putting the final touches on our milestone user front, which will provide your community members with an engaging way to track their progress. Soon, users will be able to view their achievements through visually dynamic milestone maps and cards.

Bug Fixes and Improvements:

- Fixed an issue causing forum channel topics to not load.

- Fixed a bug affecting Apple and Google SSO on the mobile app to ensure smoother login experiences.

Stay tuned for more updates as we continue refining your Returning.AI experience!

Hey everyone! The Returning.AI team is excited to share our latest updates designed to improve user experience and provide more robust community management tools. Here’s what’s new:

Forum Channel Updates

We’ve updated the forum sorting in the "latest" tab so that topics are now sorted based on the most recent comment rather than the topic creation date. This ensures that active, ongoing discussions are more visible and easily accessible to your community. In addition, forum topic views now reflect the total number of views rather than just unique views. This change gives you a more comprehensive understanding of overall engagement, highlighting the full extent of interest in any given topic.

Incoming Webhook History Log

We’ve implemented a history log for incoming webhooks, allowing community owners to filter through past deliveries. This makes it easier to troubleshoot or review webhook activity over time.

Enhanced Markdown Formatting

Our Markdown formatting on the community front has been updated to offer more varied ways for users to style their texts. This improvement helps foster richer, more expressive conversations in your community.

Bug Fixes and Improvements:

- Fixed a bug that caused the custom field columns in the user list to not appear in the downloaded CSV export.

- Fixed a bug causing users to receive rewarded XP and Coins for connecting their social media accounts.

- Resolved multiple bugs with store management on V2

- Made slight UI improvements to our milestone settings.

Stay tuned for more updates as we continue to refine and elevate your Returning.AI experience!

Hey everyone! The Returning.AI team is excited to bring you a series of updates that further enhance control and functionality within your community. Here’s what’s new this week:

Permissions Updated with Community Tags

Now that community tags have been fully implemented, we’ve updated permission restrictions in channels, social integrations, the store, and custom leaderboards to reflect both roles and tags. With these changes, you now have an even more nuanced way to control access and tailor experiences for different segments of your community.

Tiers and Levels Migration to V2

We’ve successfully migrated our Tiers and Levels system to V2. This update allows for smoother tracking of community achievements and ensures that your gamification and reward structures work seamlessly with our upgraded platform, helping to keep user progress in perfect sync with your community goals.

Forum Topic ID in Outgoing Webhook Payload

We’ve added a new detail to our outgoing message webhook payload— the forum topic ID. With this inclusion, integrations can now receive specific forum topic identifiers, aiding in more precise tracking and management of discussions across your community.

Bug Fixes and Improvements:

- Fixed an issue with V2 where custom invite links were not showing in the invite link settings.

- Fixed an issue causing blank screens for users who aren’t in any communities.

- Fixed an issue causing DM channels to show up blank even when messengers are assigned.

Stay tuned for more updates as we continue enhancing your Returning.AI experience!

Hey everyone! The Returning.AI team is thrilled to bring you a suite of backend migrations and design enhancements that further streamline your community’s functionality and user experience. Here’s what’s new this week:

Banner Backend Setting Migration

We’ve migrated our banner backend settings over to V2, empowering you to easily set up eye-catching community banners. This upgrade will help you grab your community’s attention and showcase important announcements or promotions with flair.

Login Management Migration

Our login management has also been migrated to V2. This update integrates your login API so that existing users automatically receive matching roles upon sign-up. In other words, if your client platforms have tier systems in place, those tiers will now seamlessly translate into the corresponding roles within your community—making onboarding even smoother.

New Outgoing Webhook Events

We’re excited to introduce new outgoing webhook events that trigger whenever users complete a milestone or referral condition. These events ensure that you can automate and monitor key community activities in real-time, keeping your integrations and automated processes tightly coordinated.

Milestone Community Settings Redesign

We’ve rolled out a fresh new design for milestone community settings. This visually appealing update offers your members a refined way to track their progress through milestones, ensuring that achievements are both motivating and easy to follow.

Gamification Point System Update

In response to community feedback, we’ve updated our gamification point system to allow XP and Coins to include decimal places. This enhancement offers more precision in awarding points, making your rewards system even more dynamic.

Bug Fixes and Improvements:

- Fixed UI bugs on the badge management page.

- Fixed UI-related issues with V2 banner settings.

- Fixed a bug causing changes made to the CTA button in appearance settings not to be saved.

Stay tuned for more updates as we continue to refine your Returning.AI experience!

Hey everyone! The Returning.AI team is excited to share a set of powerful updates that enhance how you manage roles, track activities, and streamline integration functions across your community. Check out what’s new this week:

Milestones & Referral Conditions Upgrade

We’ve updated our milestones and referral conditions so that they can now award roles and tags that override and replace previously owned ones. This enhancement allows you to set up a dynamic system where members automatically move to higher-tier roles as they hit new milestones, while their lower-tier roles are removed—ensuring that rewards accurately reflect their progress.

Forum Channels on Mobile

We’ve implemented an updated UI specifically for Forum Channels on mobile. This improvement offers a more streamlined and intuitive interface for mobile users, making it even easier to browse, participate in, and manage forum discussions on the go.

Enhanced Webhook Security and Tracking

We’ve added an AES key option for outgoing webhooks—with support for both CBC and GCM encryption methods—to bolster security on your outbound requests significantly. Additionally, we’ve introduced a log that tracks the history of incoming webhooks, providing you with greater transparency and traceability in your integrations. To further improve your store's connectivity, we’ve added a new outgoing webhook event—“store purchase”—which triggers when a user makes a purchase from the store and includes detailed item information like the item name, description, and more.

Bug Fixes and Improvements:

- Fixed some UI bugs on the badge management page.

- Fixed a bug that prevented a user tag from being added to imported users.

- Optimized our YouTube API calls for better performance.

Stay tuned for more updates as we continue to enhance your Returning.AI experience!

Hey everyone! The Returning.AI team is excited to roll out new updates and bug fixes designed to enhance your community management and user experience.

Purchase Limits for Rewards Store

We’re introducing purchase limits for the rewards store. Now, you can set limits based on specific roles and tags, ensuring that certain rewards can only be purchased a set number of times by designated users.

This feature helps you maintain exclusivity and better manage reward distribution within your community.

Bug Fixes and Improvements:

-Fixed a bug causing categories not to be seen if it’s the first item created in channel settings.

-Fixed an issue where changes made to field settings in user lists reverted to default after a refresh.

-Fixed several bugs affecting guest mode functionality to ensure it works as intended.

Stay tuned for more updates as we continue to make Returning.AI even better for you and your community!